Cadillac DTS: Professional Vehicle Protection Plan (PVPP)

Professional Vehicle Protection Plan (PVPP)

Because of the confidence Cadillac has in the quality of its vehicles, it can offer the Cadillac Professional Vehicle Protection Plan (PVPP), an extended service agreement, to complement the New-Vehicle Limited Warranty (Bumper-to-Bumper), including parts and labor.

Cadillac is pleased to offer the Professional Vehicle Protection Plan on the DTS livery sedan (W20), limousine (V4U), funeral coach (B9Q), Escalade SUV family (ZR3 option and PCK option) and any other identified PVPP program vehicle. Any parts added or modified for conversion are excluded from this protection. Modifications for special conversions are expected to meet all Federal Vehicle Motor Safety Standards (FMVSS), when properly completed.

Limousine and Professional Vehicle Coverage Exclusive to Cadillac Master Coachbuilder Conversions

Cadillac has developed the Cadillac Master Coachbuilder Program to support coachbuilder efforts, to provide quality products, and to increase levels of customer satisfaction with professional vehicles. Since Cadillac recognizes that Cadillac Master Coachbuilders are committed to those objectives, along with continuous improvement of their conversions, Cadillac limits this protection to those limousines and professional vehicles manufacturers by Cadillac Master Coachbuilders.

Coverage through this plan begins on the date the vehicle is first delivered or put into use. This will be the date the Cadillac dealer sells the limousine chassis (V4U), or funeral coach chassis (B9Q) to the Cadillac Master Coachbuilder. The actual selling date of the chassis/vehicle can be modified for the end user by submission of the “Delayed Warranty Start” form, which is submitted by the selling Cadillac dealer or Cadillac Master Coachbuilder. Repairs must be performed by authorized Cadillac dealerships.

What is Covered:

Provided that regularly scheduled maintenance has been performed on the vehicle, warranty coverage is the same for all items under the GM New-Vehicle Limited Warranty (Bumper-to-Bumper) with the exception of the following:

  • Interior trim
  • Exterior trim
  • Battery
  • Wheels/tires
  • Front/rear wheel alignments
  • Paint
  • Body (i.e. water leaks, door handles, emblems, knobs)
  • Rotors/pads (machining or replacement)
  • Light bulbs
  • Glass and trim (i.e. weather stripping, glass run channel, etc.)
  • Belts (i.e. serpentine, water pump, auxiliary generator)
  • Hoses (i.e. engine cooling system hoses)
  • Muffler and exhaust pipe only
  • Wiper blades
  • Spark plugs and wires


Charges will be accepted if ALL these conditions prevail:

  • Vehicle cannot be driven safely
  • Continued driving would result in further damage to the vehicle
  • Breakdown is due to a part covered by the plan which failed under normal driving conditions
  • Towing charge is reasonable and does not exceed charge of towing to the nearest Cadillac dealership.

Owner’s Responsibility:

Damage or Corrosion Due to Accidents, Misuse or Alterations – Proper use of the vehicle is discussed in the owner’s manual. Accidents or damage caused by collision, fire, theft, freezing, vandalism, riot, explosion or from objects striking the vehicle; misuse of the vehicle such as driving over curbs, overloading, racing or other competition; and alterations to the vehicle are not covered. Coverage does not apply if the odometer has stopped or has been altered.

Damage or Corrosion Due to Environment, Chemical Treatments or Aftermarket Products – Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc. is not covered.

Damage Due to lack of Maintenance or Use of Wrong Fuel, Oil or Lubricants – Damage caused by failure to follow the requirements of the Cadillac maintenance schedule is not covered. Proof of proper maintenance is the owner’s responsibility.

Regularly Scheduled Maintenance – Cleaning and polishing the finish, vehicle lubrication, replacing filters, spark plugs and brake linings, as well as performing other normal maintenance service detailed in the maintenance schedule and owner’s manual are not covered and are performed at the owner’s expense.

Extra Expenses – This service agreement does NOT cover any vehicle rental expense, economic loss including payment of the loss of time or pay, inconvenience, storage, loss of vehicle use, lodging, meals or other travel costs.

Vehicle Alterations – Failures caused by vehicle alterations are not covered in this service plan but may be covered by the particular Cadillac Master Coachbuilder warranty. Should any Cadillac Master Coachbuilder’s conversion exceed the rated GVWR, the New-Vehicle Limited Warranty (Bumper-to-Bumper) and PVPP service agreement may be cancelled. 

Other Important Information:

Eligible Vehicles – Coverage applies to any new Cadillac DTS livery sedan (W20) as built, limousine (V4U) or funeral coach (B9Q) completed by a Cadillac Master Coachbuilder, within the appropriate GVW rating. Coverage also applies to any new Cadillac Escalade, Escalade ESV or Escalade EXT (ordered with either the ZR3 option or PCK option).

Terms of Service Agreement – The professional Vehicle Protection Plan for the DTS livery sedan (W20), limousine (V4U) and Escalade, Escalade ESV, Escalade EXT (ordered with the ZR3 option or the PCK option) shall continue in effect for a term 36 months/150,000 miles, whichever comes first. The funeral coach (B9Q) will be covered for a term of 72 months/100,000 miles, whichever comes first. Agreement is eligible from the original date of retail delivery of an eligible Cadillac vehicle to the end user.

Deductible – Following the mileage or time expiration of the manufacturer’s New Vehicle Limited Warranty (Bumper-to-Bumper), vehicle repairs of systems and components covered under this service agreement will be made without charge for parts or labor, except for the first $50.00 of repair costs incurred at each service visit to a participating Cadillac dealer. (MY2002 and prior, PVPP deductible is $100.00)

Second Owner Coverage – This agreement may be carried over to a second owner. The second owner would be eligible for the unexpired portion of the PVPP coverage. Third and subsequent owners are not eligible.

Please see ESP Upgrade for additional details »